Survey Questions

Be thankful for the Kroger.com/feedback survey by staying tuned! Our focus is to explore any avenues that will lead to better Customer satisfaction. Once every year, the Kroger team outlines a questionnaire to which customers who have been here recently respond.

The purpose of this survey is to collect information about your shopping experience from our customers and, consequently, the ways we can make your experiences even more enjoyable.

Your input will be a matter to be taken seriously as it will give us some insight on how to make the shopping more convenient for you.

Our appreciation shall be going for your feedback and hopefully, it is an exclusive item from you.

Your criticism is a great honor for us. Please take your time, and complete the Kroger feedback survey.

If you are one of our Kroger’s customers, we would like to hear your thoughts on your shopping experience.

Primary Questions asked in the Kroger.com/feedback Survey:

1. What was your primary visit for today?

  • Pharmacy
  • Grocery

2. Please rate your overall satisfaction with your experience at this Kroger.

  • Highly satisfied
  • Satisfied
  • Neither Satisfied nor Dissatisfied
  • Dissatisfied
  • Highly Dissatisfied

3. Please tell us why you were satisfied with your experience at this Kroger. Be as specific as you were. Please do not enter your name, phone number, email address, or any other personal information in your response to this question.

4. Please rate your satisfaction with Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Highly Dissatisfied, Dissatisfied, N/A.

  • The cleanliness of the store.
  • The overall atmosphere of the store.
  • The wait time to checkout.
  • The items you wanted to be in stock.
  • The ease of moving through the store.
  • The friendliness of the employees.
  • The friendliness of the employees at the checkout. If you did not interact with any employee choose N/A.
  • The freshness of the products.
  • The quality of the products.
  • The appearance of the products.

5. Which of the following departments did you browse or purchase on this visit? Select all that apply.

  • Center Store (eg., packed goods, canned goods, etc.,)
  • Meat/Seafood
  • Fresh Produce
  • Dairy
  • Other

6. Please rate your experience with Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Highly Dissatisfied, Dissatisfied, N/A.

  • The Meat/Seafood department overall.
  • The freshness of the product in the Meat/Seafood department.
  • The items in the Meat/Seafood department are in stock.
  • The appearance of the products in the Meat/Seafood department.
  • The availability of employees in the Meat/Seafood department.
  • The friendliness of the employees in the Meat/Seafood department.
  • If you do not have an interaction select N/A.

7. Please rate your experience with Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Highly Dissatisfied, Dissatisfied, N/A.

  • The Fresh Produce Department’s overall
  • The items in the Fresh produce department are in stock
  • The appearance of the Fresh produce department
  • The availability of the product in the Fresh produce department.
  • The friendliness of the employees in the Fresh produce department. If you do not interact with employees choose N/A.
  • The freshness of the product in the Fresh produce department.

8. Please rate your experience with Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Highly Dissatisfied, Dissatisfied, N/A.

  • The center store (eg., packed goods, canned goods, etc.,)
  • The availability of employees in the center store department.
  • The items of the center store department in stock
  • The appearance of the products in the center store department.
  • The friendliness of the employees in the center store department.
  • If you do not interact with the employees choose N/A.

9. Please rate your experience with Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Highly Dissatisfied, Dissatisfied, N/A.

  • The dairy department overall
  • The appearance of the products in the dairy department.
  • The items of the dairy department are in stock
  • The availability of the product in the dairy department
  • The freshness of the product in the dairy department
  • The friendliness of the employees in the dairy department.
  • If you do not interact with the employee choose N/A.

10. Was an employee available to assist you during your visit?

  • Yes
  • No
  • I did not require assistance

11. Did you experience a problem during your visit?

  • Yes
  • No

12. Please include any additional information you have. Please do not enter your name, phone number, email address, or any other personal information in your response to this question.

13. Based on this visit, what is the likelihood you will… Return to this Kroger the next time you need groceries

  • Highly likely
  • Likey
  • Somewhat Likely
  • Not Very Likely
  • Not At All Likely

14. Rate us from 10 to 0 how likely you will recommend Kroger to your friend or colleague?